FAQs

Account

Dear Customer, each user need to create / register their own account. Account are used for transaction in this platform. For example, if you are willing to buy any products you need to register your account and fill all your information details.

This allowed user / vendor / admin to check your information to prevent scammed.

You can Click Here

Dear Customer, please alert your password cant be share to anyone. During create / register account, you may need to fill in your password and this password to be used for login purpose and etc.

To change your password just simply follow this step:

login -> my account -> account detailspassword change

or

You can click here

Dear Customer, you may retrieve your account information with simply forgot password.

You can Click Here

or

You can email to support@secretmodest.my with title “SM ACCOUNT” and please provide this details for verification details:

  • Name
  • Email
  • Phone Number
  • Last Password

To be inform, if you failed to provide the details we will not take any action.

Payment

Dear Customer, please be alert with the account information. All payment should be proceed to this details as below:

  • Payee: Voyage empire sdn bhd
  • Acc: 222-300-320-8
  • Bank: UOB

Dear Customer, all refund can be make with this type of reason only:

  • Damage Item
  • Fake Product

Shipping & Delivery

Dear Customer, we are using Lalamove as a delivery platform. The fee may be differ base on user location. To be informed, Lalamove fee is base on per KM.

We are still looking for another delivery platform to ensure our customer satisfactions. 

Dear Customer, for Self Pick-Up, you need may need to visit at our local store at this location:

SECRETMODEST

G-06B, Ground Floor, Sanctuary Mall, Persiaran Eco Sanctuary, 8/3 Eco Santuari, 42500 Selangor.

Vendor

First at all, welcome and thanks. Since we are still new. We are open for local to join us to be a Vendor.

You may Click Here for full information.

Dear Customer, for now we don’t have any fee to be a vendor.

Dear Customer, as a vendor you have an option to withdraw your sale once its reach minimum RM 100

This process might take a few days to be credited to your account. Estimated within seven (7) days working hour.

If you are using UOB account, the credit will be instant.

Still have more question? Contact us