General Website Terms and Conditions of Use


By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use. All applicable laws and regulations and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on SecretModest ‘s website for personal, non-commercial transitory viewing only. This is the grant of a license not a transfer of title, and under this license, you may not:

  • Modify or copy the materials;
  • Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • Attempt to decompile or reverse engineer any software contained on SecretModest ‘s website;
  • Remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by SecretModest at any time. Upon terminating your viewing of these materials or upon the termination of this license. You must destroy any downloaded materials in your possession whether in electronic or printed format.


The materials on SecretModest ‘s website are provided “as is”. SecretModest makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, SecretModest does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.


In no event shall SecretModest or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit. or due to business interruption.) arising out of the use or inability to use the materials on SecretModest ‘s Internet site, even if SecretModest or a SecretModest authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata

The materials appearing on SecretModest ‘s website could include technical, Typographical, or photographic errors. SecretModest does not warrant that any of the materials on its website are accurate, complete, or current. SecretModest may make changes to the materials contained on its website at any time without notice. SecretModest does not, however, make any commitment to update the materials.


SecretModest has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by SecretModest of the site. Use of any such linked website is at the user’s own risk.

Site Terms of Use Modifications

SecretModest may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Governing Law

Any claim relating to SecretModest’s website shall be governed by Malaysia’s law without regard to its conflict of law.

Secret Modest Store Terms and Conditions of Use


The information provided by you upon registration or at any time after that must be correct and complete. Providing any untruthful or inaccurate information constitutes a breach of these Terms of Use and you may be barred from accessing our website. Any changes to the information that you provided earlier upon registration must be made known to us immediately by updating your personal details.

Password and Security

A password should be created when you register to use the https://secretmodest.my/ website. The password created is personal to you and known only by you. You are advised to keep your password confidential and not disclose it or share it with anyone. We encourage you to use passwords that use a combination of upper and lower case letters. Numbers and symbols with your account. You are liable for all transactions and orders that come about or are submitted under your username and password. If you know or suspect that another person(s) is using your personal password, you should notify us by contacting Customer Service Care line immediately.

If https://secretmodest.my has got the proof to believe that there is l likely to be a breach of security or misuse of the https://secretmodest.my, we may require you to change your password or we may suspend your account accordingly.

Order Acceptance

Please note that there may be some orders that we are unable to accept or process and must be canceled. We reserve our rights, to accept, refuse or cancel any order for any reason. Should there be any ambiguity in your order placed with us such as availability, a special condition imposed, pricing or product description we will do our best to resolve it without inconvenience to you. If need be, we will contact you for any additional information before processing your order.

Pricing and Content Information

The prices to be paid for the Products that you ordered are as set out in the Portal. The price published on SecretModest website is always the same as the SecretModest store price. However, due to the time difference between the time the order is placed and the goods picked for collection or delivery, prices may differ.

Although SecretModest makes every effort to provide you with up to date and accurate pricing information, pricing or typographical errors may occur from time to time. SecretModest will inform you of any error or changes in the price of any Products which you may have ordered and reconfirmed with you the order price. You may cancel the purchase of the Products if you disagree with the revised order price.

The final price will be the price on the day the goods are picked for collection/delivery.

SecretModest attempts to be accurate in its product descriptions. However, SecretModest does not warrant that product description or other content of this website is accurate, complete, reliable, current, or error-free. If you discover that a product purchased is not as labeled, your sole remedy is to return it in unused condition.

Reviews and Comments

Anything submitted or posted on this website including without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions is and will be treated as non-confidential and non-proprietary, and we shall have the royalty-free, worldwide, continuous, unchangeable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such posting or submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such posting and/or submission. All posting and/or submissions shall automatically become the sole and exclusive property of SecretModest and it will not be returned to you.

When you post comments or reviews to the website, you also grant us the right to use the name that you submit with any review, comment or other content, if any, in connection with such review, comment, or other content.

You further represent and warrant that you own or otherwise have to control all of the rights to the reviews, comments and other content that you post on this website and that the use of your reviews, comments, or other content by us will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone else other than yourself or otherwise mislead us or third parties as to the origin of any posting and/or submissions. We may, but shall not be obligated to, remove or edit any posting and/or submissions (including comments or reviews) for any reason.

Availability of the Website

Although SecretModest aims to offer you the best service possible, we make no promise that the services at https://secretmodest.my will meet your requirements. SecretModest cannot guarantee that the service will be fault free. If a fault occurs in our service you should report it to the Customer Services Care line or by email and we will try to correct the fault as soon as we reasonably can. Your access to https://secretmodest.my may be occasionally limited to allow for repairs, maintenance or the introduction of new facilities or services. SecretModest will attempt to reinstate the service as soon as it reasonably can.

Offers, Credits & Vouchers

From time to time, SecretModest may introduce vouchers, offers and such other promotional schemes on the website. The terms and conditions leading these schemes shall be specified while introducing these schemes to the public at large. In the event of any conflict between the Terms of Service and the terms and conditions of such schemes, the terms and conditions of the schemes shall prevail. The vouchers, prizes or credits cannot be redeemed for cash.

Standard eCoupon Terms & Conditions

Your use of an eCoupon indicates your agreement to be bound by these eCoupon Terms and Conditions. SecretModest reserves the right to withdraw or cancel an eCoupon for any reason at any time. SecretModest shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any eCoupon or any failure or inability of a customer or household to use an eCoupon for any reason.


We strive to accurately display the colors of our products that appear on the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate and correspond with the actual products offered for sale on our website.


You agree to indemnify and hold harmless SecretModest and its affiliates from and against any and all claims, damages, costs, and expenses, including solicitors’ fees, arising from or related to your use of the website or any breach by you of these Terms of Use.

Electronic Communications

When you use any SecretModest services or send an e-mail to us, you are communicating with us electronically. You also consent to receive communications from us electronically. You also agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Termination and Effect of Termination

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Agreement or repeal any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the website and we shall, in addition to any other legal or equitable remedies, immediately repeal all password(s) and account identification issued to you and deny your access to and use of this website in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations of the parties arising before the date of termination.

Order Cancellation

Your order begins processing immediately after you make a payment. Please contact our customer support for cancelation.

Order Cancelled by SecretModest

An order can be canceled for various reasons. In every instance, we make every effort to communicate with you prior to canceling the order. We sincerely apologize if your order is canceled without your knowledge.

The most common reason why your order may be canceled without your consent is that the information you provided for your delivery address is incorrect and you are not contactable.

Here are some other reasons why all or part of your order may be canceled:

We are not able to contact you to verify your delivery address. Please make sure that you are available at the e-mail address and phone number you’ve provided.

Canceled orders cannot be reinstated. Therefore, a new order must be placed with the correct information if you still wish to receive the products.

For all scenarios we will send you a notification, so please check your e-mail regularly (including Junk” and “Spam” mail folders).

If you have any other questions or concerns about the nature of your order cancellation, please contact us and make sure to include the following information:

  1. Order number

Recent Communication with our Customer Care (if application)


If you are not satisfied with your purchase, within 7 days from the purchase date, we will fully refund 50% total the cost of your order.
Exclude the shipping fee made if applicable.
To request a refund, please bring the products to the outlet from where you placed your order. When you return the product to us, you must also bring the original receipt, original packaging, tags, Labels, accessories and complimentary gifts that come with it. Returned products must be in the condition you received them and in the original box and/or packaging.

Please note that we will not accept the return of items from the following categories under any circumstances:

  1. Promotional items
  2. Displayed items
  3. Undergarments
  4. Perishable products

These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.

Customer Service reserves the right to reject the items that are not under Refund Policy. The items will be returned to Customer and exchange request is void.

Weighed products

The guide price on the website for weighed products is based on the weight of the products. Therefore, what you pay will be based on the exact weight of the product you ordered, so the price may vary slightly.

Promotion periods

Any products that are on promotion must be delivered or picked up within the promotion period (shown on the product page) to qualify for the promotional price. If your delivery is booked for after the promotion end date, the promotion price will not be applicable.

How are Items Delivered?

All items are delivered directly to your doorstep.

When placing your order please specify delivery instructions, e.g. narrow road. Upon delivery, we will ask you to check the condition of the goods and sign for the delivery.

When should I Expect my Delivery?

We will deliver the goods to you on the next day and it will take seven (7) working day.

What Happens if I am not for a delivery?

Courier service will call you and you may collect your item at nearby courier service.



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